The chargeback app with no surprises.
DisputeProof drafts the evidence for every Shopify Payments dispute. You review and edit every word. It submits before the deadline. Priced flat and published — never a percentage of your recovery.
Coming soon to the Shopify App Store
How it works
Disputes sync automatically
Every Shopify Payments dispute lands in your inbox with its deadline the moment it opens. Nothing to connect — if you take Shopify Payments, you're already set up.
Review the drafted evidence
We assemble the packet from your own order data: tracking and delivery status, customer history, addresses, refund policy. Every field is editable. No black box.
Approve & submit before the deadline
Nothing is ever sent without your approval. Deadline alerts at 7 days, 72 hours, and 24 hours — with a published SLA: if you approved in time and the submission is late, you don't pay for the app that month.
What you get
Evidence packets, templated per dispute reason
Tracking and delivery proof, prior order history, address match, policy disclosures — assembled into a plain-English packet you can read in a minute.
Approve-before-submit. No silent submission, ever
You see exactly what will be sent, field by field, before it goes. Edit anything. Nothing sends on its own.
Deadline alerts with a published SLA
Alerts at 7 days, 72 hours, and 24 hours. If you approved in time and we submit late, that month is free. Timeliness is what's guaranteed — outcomes never are.
Honest outcome stats
Win rate, recovered amounts, response times — computed with the definitions published next to the numbers. No vanity math.
One-click cancel. Instant export
Cancel takes one click, effective immediately. Your disputes, packets, and history export instantly. Your data is yours.
Billed through Shopify Billing — nowhere else
One subscription on your Shopify bill. No separate payment rails, no hidden holds, no cancellation fees.
Flat, published pricing
Free to install. 7-day trial. Billed through Shopify only.
Starter
$29/mo
3 dispute submissions per month
Most popular
Growth
$69/mo
10 dispute submissions per month
Scale
$149/mo
25 dispute submissions per month
This is the complete list of fees that can ever exist. No percentage of recovered revenue. No per-alert fees. No cancellation fees.
Questions, answered plainly
Which disputes does DisputeProof handle?
Shopify Payments disputes and chargebacks. PayPal and Stripe-direct connections are on the roadmap, not in v1.
Will it submit evidence without asking me?
Never. Every submission requires your explicit approval — you see exactly what will be sent before it goes. There is no auto-submit.
What does it cost?
Three flat tiers — $29, $69, or $149 per month — with a 7-day trial, billed through Shopify. That is the complete list of fees.
Can I cancel easily?
One click in Settings, effective immediately, with a full export of your data included. No fees, no retention hoops, no surveys.
Is my store data safe?
We read order, fulfillment, and dispute data to build your evidence packets. Access tokens are encrypted at rest, and we never see or store cardholder data. A full data-handling page is coming.
Do you guarantee I'll win my disputes?
No — nobody honestly can. Outcomes depend on your case. What is guaranteed is the SLA: packets you approve in time are submitted on time, or you don't pay for the app that month.